Trust and people's judgement will generate a higher value than pure technology in an era dominated by artificial intelligence and machine learning, Genpact CEO NV'Tiger' Tyagarajan said. New York-based Tyagarajan told ET in an interview that, going forward, AI would stand for Augmented Intelligence and not Artificial Intelligence. He also talked about the impact of the recent Delhi violence on India's global image and the scare from the Covid-19 virus. How are you striking a balance with tech like AI and ML? Our focus on processes and understanding of the industry hasn't changed since 2005.

India does not face a threat of losing its edge over other countries with the rise of new emerging technologies such as artificial intelligence (AI) and machine learning (ML), Tiger Tyagarajan, CEO and president of Genpact told ET in an interview. He said the opportunity size for India has only increased given the huge technology talent pool available. "We never thought about the cost advantage as the only advantage that never stays for long but we have a huge tech base. That population doesn't learn AI and ML, but it's not that the technology population the world over is learning AI and ML," said Tyagarajan. He said Indian companies traditionally have been good at teaching people new skills.

India does not face a threat of losing its edge over other countries with the rise of new emerging technologies such as artificial intelligence (AI) and machine learning (ML), Tiger Tyagarajan, CEO and president of Genpact told ET in an interview. He said the opportunity size for India has only increased given the huge technology talent pool available. "We never thought about the cost advantage as the only advantage that never stays for long but we have a huge tech base. That population doesn't learn AI and ML, but it's not that the technology population the world over is learning AI and ML," said Tyagarajan. He said Indian companies traditionally have been good at teaching people new skills.